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usersTAQ4LQwZK
Constellation

powerbot won't cross border to carpet anymore

my sr2ak9350w series powerbot used to do such a good job, but recently it can't climb up on to area rugs and it gets stuck on heat vents.  it seems like it doesn't have enough power to clean our space anymore.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: powerbot won't cross border to carpet anymore

Just to double check was this device purchased in the U.S.?

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usersTAQ4LQwZK
Constellation

Re: powerbot won't cross border to carpet anymore

yes...it was purchased online and shipped to our address here in the United States
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Samsung Moderator
Samsung Moderator

Re: powerbot won't cross border to carpet anymore

Can I have your full model code, serial number, and place of purchase via private message?

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usersTAQ4LQwZK
Constellation

Re: powerbot won't cross border to carpet anymore

I have sent Larry two messages and they haven't even been read yet. how can I get support on this?
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