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useraHbzJHnrjS
Constellation

rf23j9011sg/aa Ice Maker not working

We have been experiencing issues with the ice maker on our  rf23j9011sg/aa for over a year now.  It freezes up and stops making ice.  Then, I chisel the ice out stop/start the ice maker and it works for two weeks and then everything is frozen up again.   Is there a fix???

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: rf23j9011sg/aa Ice Maker not working

Have you tried completely defrosting the unit? Have you tried resetting the ice maker? Is the unit level? Are the door seals intact?

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useraHbzJHnrjS
Constellation

Re: rf23j9011sg/aa Ice Maker not working

Yes, yes, yes, yes.  I have tried everything that a consumer can do. 

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Samsung Moderator
Samsung Moderator

Re: rf23j9011sg/aa Ice Maker not working

Please send us a private message with the full model code and serial number: Link

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userCWcfsjbZFe
Astronaut

Re: rf23j9011sg/aa Ice Maker not working

I'm having the exact same issue on a RF23J9011SG/AA.  Did you ever get it fixed?

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