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11-26-2022 08:04 AM in
Kitchen and Family Hubwas sitting in the living with my husband when he heard the ice maker start to run like it was dispensing ice. he opened the door to shut it off as it wouldn't stop. he pulled out the ice bucket and held the door switch in to see if it would keep running that's when he saw a flash and a flame in the back by the auger motor. he immediately unplugged it and kept an eye on it to watch for flames. as it just smoldered he removed the ice maker components and these pictures is what we found. I hope no one else has a scare like this. I'm just glad we were home when this happened. husband contacted Samsung support by chat to report the problem and get some info on whether we could run the fridge with the ice maker parts out of it. 1hour later finally got some one with knowledge to tell me I couldn't. gonna have hubby repair it but not sure if I feel safe thinking it could do it again.
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11-27-2022 07:42 AM in
Kitchen and Family HubOh no! That definitely isn't supposed to happen. We would love the opportunity to work with you directly for possible resolution options for this. If you would like to speak with us, please send a private message to any of the moderators here, with the following information:
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11-26-2022 03:30 PM (Last edited 11-26-2022 03:31 PM ) in
Kitchen and Family Hub
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11-27-2022 07:42 AM in
Kitchen and Family HubOh no! That definitely isn't supposed to happen. We would love the opportunity to work with you directly for possible resolution options for this. If you would like to speak with us, please send a private message to any of the moderators here, with the following information:
Full name:
Address:
Email address:
Contact Number:
Place of purchase:
Model Number:
Serial Number:
