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samsung refrigerator ice maker in freezer not making cubes RF261B

Ice maker in freezer not making ice cubes, only drops crushed ice. How do I fix this, I tried to change water filter and didnt work

Samsung Moderator
Samsung Moderator

Re: samsung refrigerator ice maker in freezer not making cubes RF261B

There are a few things we can try to get this ice maker back up and running for you. 


  • Was the filter a Samsung brand filter? Was it purchased directly from Samsung?
    • If not, I recommend returning the filter is purchasing a Samsung brand filter.
  • Verify that there is no frost in the freezer or around the bucket. If so, take a look at the link below.
  • Reset the ice maker. (see image below)





If the above troubleshooting steps did not help, service is required. 



Here are some service options:


- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up.

- You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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