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useroqCrPCxEaS
Constellation

samsung rf23m8570sr/aa Freezer drawer not freezing

We have owned this family hub refrigerator for 1 year and now the freezer is not getting as cold as it used to. A few items aren’t getting fully frozen. Items in the upper freezer drawer seem to be not as frozen as items in the lower part of the drawer. 

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Samsung Moderator
Samsung Moderator

Re: samsung rf23m8570sr/aa Freezer drawer not freezing

I'm sorry to hear this. What do you have your tempature set to for the freezer? 


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useroqCrPCxEaS
Constellation

Re: samsung rf23m8570sr/aa Freezer drawer not freezing

Thanks for your help, Darius. The freezer is set to -18C with “power freeze” turned on. Fridge is set to 3C with power cool turned on and flex drawer is set to “deli.”

 

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Samsung Moderator
Samsung Moderator

Re: samsung rf23m8570sr/aa Freezer drawer not freezing

You have your temperature set to the recommended temperature. Have you already attempted resetting the unit by turning off the circuit breaker to the fridge for a few minutes? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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