Just bought a display refrigerator and it's in retail mode. The store we got it from has no clue how to get it out of that mode. (apparently a third party company came in and set up their displays for them) I was able to get it cooling but have no access to the fun stuff. Model number is rf28n9780sg/aa.
If the unit is stuck in Retail Mode, you will need to speak with your retailer in order to get the code to get it out. This is something only the retailers have control over.