I spent thousands on a Bespoke fridge 2 years ago and added Care+. Now that it stopped working I have spent weeks calling multiple departments and everyone just says they canโt help me. What is the purpose of going with this company if that is the service you get. I guess after they have your money it doesnโt matter that they push you aside to make room for the new customers.
Hello there, Jerry7. Weโre very sorry to hear about your recent experience, and we truly want to help. I understand how frustrating it can be when youโre not getting the support you need. Have you had a chance to visit our online support page to file a claim directly? Iโm including the link here for your convenience:<https://www.samsung.com/us/support/samsung-care-plus/home-appliances-and-electronics/>
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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