05-27-2017 02:10 PM
If there is indeed a ice clump blocking it, melting that clump will be your best bet. You can unplug the unit to do so, but then you risk food spoilage. There no real method that's recommended but I have seen people take a hair dryer to it.
11-07-2017 09:14 PM
I am having the same problem with my Samsung RF28hmelbsr/aa which doesn’t even show up on the Samsung website when you search the model number. This is is no fun and I can’t move myself to unplug now I not only have to have all my food spoil I have to pay a hefty fee for a handyman to move it for me. Second time in the 2 years since it’s been installed that I have had to have a repair person for the ice maker.
11-09-2017 04:00 PM
I have the very same problem. Ice wouldn't dispense. I had to replace the ice maker when it was only 1 year old. So I thought it is probably dead again, but would try resetting it first. Went to remove the ice bucket and it won't budge. Took a hair dryer to it for 30 minutes. Still won't budge. Pulled so hard that I broke one of the tabs holding the slick front face on it. This is infuriating!
And I work for a company that was recently purchased by Samsung (different division), but I have no idea how to actually get someone's attention about this. I love everything about my Samsung french door fridge EXCEPT the ice maker (even when it is working, it dispenses slowly and doesn't make much ice--not enough for Texas in the summer, at least).
11-10-2017 05:37 AM
@userxYbX4DB0Yc: Could you send a private message with the full model and serial number?