03-21-2018 07:55 AM
Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.
05-08-2018 01:38 PM - last edited on 05-08-2018 02:18 PM by SamsungMichelle
have posted on the forum about my Refridgerator, Model RF28JBEDBSR / AA S/N <Hidden>. It has stopped making ice and I am unable to get the ice maker open. I have pushed it up as hard as possible, pulled until the refridgerator was on 2 legs. Nothing works. It is VERY frustrating. Can you please assist.
I have replied to your mailbox with my phone number.
05-12-2018 02:15 PM
Obviously crappy design and manufacturing. I had to replace my ice maker within 2 years of purchase (done by certified Samsung technician). It has stopped making ice again within less than a week and I can’t get bucket out to reset (I shouldn’t have to either). Will never purchase a Samsung again.
05-16-2018 02:56 PM
i've done the hair dryer thing until the case is almost too hot to touch and still will not come out. I'm getting ready to build a new house and also remodel others and will never purchase another samsung. Why do they require PM to fix? why not post a solution? Heading to the convenience store now to buy ice.
05-17-2018 06:10 AM
@userPTfRHJbtV6: We require a PM because we send a technician to your home and don't want you to post your personal information in a public thread. If you would like to send us your information, don't hesitate to do so.
05-22-2018 11:36 AM - edited 05-22-2018 11:36 AM
Based on the posts, it appears I’m lucky that my refrigerator is almost 4 years old before getting this problem. I have a RF23HCEDB model that stopped dispensing ice several days ago. I tried to pull the tray out and it is stuck.
I haven’t tried the hairdryer yet however it seems that’s the only possible solution. That reminds me of defrosting the freezer with a hairdryer over 50 years ago. It seems Samsung is going back in time. It’s a shame because I like refrigerator however I shouldn’t have to take a hairdryer to it.