Cannot remove ice bucket

Supernova

Re: Cannot remove ice bucket

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

Constellation

Re: Cannot remove ice bucket

I hit it a few times with my hand  on the side and bottom to break up the frozen ice holding it in....

came right out after that.

Constellation

Re: Cannot remove ice bucket

 
Asteroid

Re: Cannot remove ice bucket

[ Edited ]

have posted on the forum about my Refridgerator, Model RF28JBEDBSR / AA   S/N <Hidden>.  It has stopped making ice and I am unable to get the ice maker open.  I have pushed it up as hard as possible, pulled until the refridgerator was on 2 legs.  Nothing works.  It is VERY frustrating.  Can you please assist.  

I have replied to your mailbox with my phone number. 

Astronaut

Re: Cannot remove ice bucket

Obviously crappy design and manufacturing.  I had to replace my ice maker within 2 years of purchase (done by certified Samsung technician).  It has stopped making ice again within less than a week and I can’t get bucket out to reset (I shouldn’t have to either).  Will never purchase a Samsung again.

Constellation

Re: Cannot remove ice bucket

i've done the hair dryer thing until the case is almost too hot to touch and still will not come out. I'm getting ready to build a new house and also remodel others and will never purchase another samsung. Why do they require PM to fix? why not post a solution? Heading to the convenience store now to buy ice.

Samsung Moderator

Re: Cannot remove ice bucket

@userPTfRHJbtV6: We require a PM because we send a technician to your home and don't want you to post your personal information in a public thread.  If you would like to send us your information, don't hesitate to do so.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsung Moderator

Re: Cannot remove ice bucket

Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Cannot remove ice bucket

Sadly they knew about this issue and are still selling the same fridge with defective icemakers...shame on them!

Constellation

Re: Cannot remove ice bucket

[ Edited ]

 Based on the posts, it appears I’m lucky that my refrigerator is almost 4 years old before getting this problem. I have a RF23HCEDB  model that stopped dispensing ice several days ago. I tried to pull the tray out and it is stuck. 

 I haven’t tried the hairdryer yet however it seems that’s the only possible solution. That reminds me of defrosting the freezer with a hairdryer over 50 years ago. It seems Samsung is going back in time.  It’s a shame because I like refrigerator however I shouldn’t have to take a hairdryer to it.