Original topic:

Defective Microwave worse Service

(Topic created: 02-11-2026 08:13 AM)
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bapelton
Constellation
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Kitchen

Our Samsung ME11A7510DS failed after a little more than a year. Assurant has failed to repair it or to assure us when it will work again. 

3 Replies
Samsung_Moderator
Community Manager
Community Manager
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Kitchen

Hey bapelton, welcome to the Community! What seems to be the issue with your microwave. I would love to help.

bapelton
Constellation
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Kitchen

It burnt up cooking a bowl of soup and the assigned repair agency under the warranty is still wasting time getting parts

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Kitchen

Hello bapelton,

As mentioned, we are so sorry to hear about the delay in the repair service and we do suggest to proceed with the pending repair through the extended warranty company (Assurant). Please also feel free to Private Message any moderator by selecting and clicking on the chat option with your full model code, serial number and ticket numbers for any additional review of the account. 


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