Gas Range NX58K3310S/NX58M3110S

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Constellation

Gas Range NX58K3310S/NX58M3110S

We purchased a NX58K3310S gas range from Home Depot in late July 2018 and took delivery the first week in August.  We did not use the oven for the first month or so due to the hot weather and the fact that we were getting settled in a new house. 

 

Once we started to use the range, we found that it does not cook things properly.  The temperature seemed quite low and food was always undercooked even after it in for twice the usual amount of time. 

 

I used the instructions in the manual to jack up the temperature by the maximum allowed temerature, 35 degrees F.  However, everything still comes out underdone.  Meatloafs and brownies have liquid centers.  Pizza never come out crisp.  Leaving the food in for longer than the recommended time only results in burnt exteriors and still-raw interiors. 

 

Samsung sent out a repairman and he confirmed that the oven was reaching the right temperature (after I had adjusted the oven, note) so he did nothing else.  I purchased an oven thermometer and it also shows that the desired temperatures are being reached.  However, food still comes out undercooked.  Tonight we tried to roast a chicken at 400 degrees for an hour and forty-five minutes, and the underside was still pink and underdone.

 

We receive no error messages in the panel, but I do notice that the sound of the burners turns off and on during cooking.

 

We are at our wits' end with this oven and simply do not know what to do. 

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5 REPLIES
Samsung Moderator

Re: Gas Range NX58K3310S/NX58M3110S

Oh no!   Would you happen to have a transaction number from the repair?   


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Samsung Moderator

Re: Gas Range NX58K3310S/NX58M3110S

Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Constellation

Re: Gas Range NX58K3310S/NX58M3110S

Sorry for the delay, but we've been avoiding using the oven because it s*cks.  There's just no other way to describe it.

 

I do not have the repair number.

 

We tried using the Broil function to cook a whole chicken tonight.  Left it in for over an hour in a baking pan on the bottom rack.  The interior temperature of the chicken is only 110 degrees.  It's barely warm to the touch.

 

According to https://www.samsung.com/us/support/owners/product/freestanding-gas-ranges-nx58k3310-series, the high Broil should reach 480 degrees.  But the oven thermometer I purchased shows the temperature is only hitting 375.  So the Broil function is unusable.

 

We are continuing in our futile attempt to cook the chicken.  I have put it back in using Bake at 425 degrees.  If we do not die from salmonella poisoining, we will be asking Home Depot for a replacement tomorrow.   I doubt that we are going to get one, since we've had the thing for a couple of months now and neither seller nor manufacturer stand by their products these days.

 

I have zero trust in Samsung products at the moment.  We had a party last night and a few of our guests asked about our new oven.  We had to tell them that it was terrible and that we regret the purchase wholeheartedly.

 

 

 

 

Samsung Moderator

Re: Gas Range NX58K3310S/NX58M3110S

Oh no! Could you send us a private message with your serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Samsung Moderator

Re: Gas Range NX58K3310S/NX58M3110S

Get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.