ICE MAKER (MODEL RS27T5200SG) 27.4 cu. ft. Side-by-Side Refrigerator BROKEN

[userxmbjJ86noh]

bought fridge 5 months ago, ice maker now not working correctly.  forms frozen water in ice bucket and blocks ice.  please help

[Samsung_Moderator]

Hi, userxmbjJ86noh!

We are sorry to hear you are having issues with your ice maker. Please take a look at this link, https://www.samsung.com/za/support/home-appliances/what-to-do-when-my-refrigerator-does-not-make-ice....

You can also check out this link for steps on how to reset the ice maker,

https://www.samsung.com/us/support/troubleshooting/TSG01207806/

Please let us know if you need further assistance.

[userxmbjJ86noh]

Hi, thanks for replying, i'll try these steps

[userxmbjJ86noh]

Hi,  i tried the reset and other items from the links, but the ice is still wet and then freezes in the bucket bottom, and blocks the ice **bleep**

[Samsung_Moderator · Accepted solution]

Hello userxmbjJ86noh, thank you for reaching back out! I would recommend having a service technician looking at the ice maker. You can send me or any of the other mods a private message with the fridge's full model code and serial number, so we can get that set up for you or you can use the following link to locate a service center near you. 

https://www.samsung.com/us/support/service/locations/