I’m so frustrated my Samsung model NX60T8711SS/AA was used probably 30 times before we noticed a random gas smell in our house. We come home one day to a really strong Oder and called the fire department. Fire department confirmed burner is leaking gas with stove off and burner off. Couple reports seem to be online of this happening to others. No recall and no help from Samsung on this major safety issue. Not only could my family but also my pets been killed
We are so sorry to hear you are experiencing issues with your range. We would love to look into this for you and see what we can do on our end. Could you please send the below information to us via private message?
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We are so sorry to hear you are experiencing issues with your range. We would love to look into this for you and see what we can do on our end. Could you please send the below information to us via private message?
Full Name:
Email:
Address:
Full model and Serial Number:
Also, if you have any previous ticket numbers please send those to us as well. We look forward to hearing from you so that we can look into this for you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
