03-22-2017 11:51 AM - last edited on 03-22-2017 12:26 PM by SamsungCole
While sitting 10 feet from the microwave, we occasionally hear a beep and look over to see that the microwave automatically hit the 7 button and is asking for us to select OK or Start... Sometimes, it hits it twice and will cook for 77 seconds if we hit start. But, we didn't do anything! This happens from a normal resting position where we only see the time of day, and happens at random times... Do we have a bad computer? We just recently purchased this unit maybe two months ago.
Solved! Go to Solution.
06-13-2017 07:25 AM - last edited on 04-10-2018 07:01 AM by SamsungCole
If the issue is still happening after you flip the breaker/cut the power, service repairs are recommended. Please send us a private message for more details: http://bit.ly/2ihPL97
03-22-2017 12:29 PM
That would certainly indicate something wrong with the control panel. We'd recommend having a service technician take a look at it. I am showing the unit in warranty until 12/31/2017, mind shooting me a message here so we can look into service options for you? http://bit.ly/2igAXKH
04-04-2017 10:18 AM
I have the ME21K7010DS and having a similiar problem. Randomly the display will show "PRESS START OR OK". I called the 800 # and they are going to send a service person out. The unit is only a few months old.