BEFORE I CALL CUSTOMER SERVICE. Noticed my fridge had stopped cooling this weekend, no hum or any compressor action, just melted ice. After loading up the deep freeze, I shut down the fridge via the breaker. Cleaned it out thoroughly, left for 24 hours, unpowered. Figured if the evaporator coils froze over, they would now be thawed. No dice, powered back on, no movement in the compressor. Tried looking for a reset button, couldn't find it on the compressor. Fridge is about 6 years old, anybody with any ideas? The Kenmore it replaced ran for 26 years, with no issues.
Hi JOHN1972! Welcome to the Community! We certainly understand your concern with the fridge not cooling after you plugged it back in the next day. As AAbbott said, it's time for repair if the fridge doesn't cool again after the steps you've taken.
To get service set up, please feel free to send us a private message with your model and serial number. If you prefer to call Customer Care directly, please feel free to do that as well - their phone number is 1-800-726-7864. Service can also be set up online at https://www.samsung.com/us/support/service/.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
If the compressor went, you need to call repair. I don't know about your refrigerator, but mine has a tag on it that says the sealed refrigeration parts (compressor, condenser) are warrantied for 10 years, so the compressor may still be under warranty. You will still have to pay for labor. Check with Samsung. If it's not still under warranty, you can call any local repair service you want, since you'll be paying anyway.
Hi JOHN1972! Welcome to the Community! We certainly understand your concern with the fridge not cooling after you plugged it back in the next day. As AAbbott said, it's time for repair if the fridge doesn't cool again after the steps you've taken.
To get service set up, please feel free to send us a private message with your model and serial number. If you prefer to call Customer Care directly, please feel free to do that as well - their phone number is 1-800-726-7864. Service can also be set up online at https://www.samsung.com/us/support/service/.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
