I have the Samsung bespoke refrigerator with the dual ice maker. But the ice maker makes so much ice that it is constantly spilling out of the back and down onto the lower freezer shelves and creates a huge mess. I have to clean out the freezer at least once a week from fallen ice. Is anyone else having this issue?
Hello amandakath, welcome to our Samsung Community. We understand the frustration with having to clean out the freezer once a week due to excessive ice production. If your ice maker doesn't stop making ice, the sensor or arm is not properly detecting the ice bucket being full, and we would like to assist you with a solution. It is recommended for you to review our article here https://www.samsung.com/us/support/troubleshoot/TSG10007221/ for helpful tips and information.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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