Samsung Vaccum -Not charging

[Davec16]

Hi, my Jetbot won't charge. I've cleaned contacts, cycled the power, disconnected power and removed and re-connected battery. Series VR30T85.

any help is greatly appreciated it.

Thank you

[SamsungRon · Accepted solution]

Hello and welcome to the Community, Davec16! We understand your concern with the JetBot not charging, and we want to help get this resolved.

From what you've already tried, it sounds like the JetBot may need service. This guide gives a little more troubleshooting steps than you've already tried: http://www.samsung.com/us/support/troubleshoot/TSG10002358/ if you want to review it before looking at service.

To get service set up, please feel free to go online: https://www.samsung.com/us/support/service/, calling Customer Support at 1-800-Samsung (1-800-726-7864), or reaching out to any moderator via Private Message.

For service, please have this information handy:
Model Number
Serial Number
First and Last Name
Best Contact phone number
Address where the unit is located
Email address