Good afternoon and welcome to the community @fjenn7! I certainly understand how aggravating this can be and would be delighted to assist you! With the power cycle not working to turn the drawer off, this would require a service tech to come out and see what's going on exactly.
You have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Good afternoon and welcome to the community @fjenn7! I certainly understand how aggravating this can be and would be delighted to assist you! With the power cycle not working to turn the drawer off, this would require a service tech to come out and see what's going on exactly.
You have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
