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Antenna connection not recognized?

(Topic created: 12-07-2020 12:11 PM)
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WWW-NJ
Asteroid
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LED and OLED TVs

Trying to set up an external antenna to access regular broadcast stations to my Samsung TV (un55mu7000f) and I am not seeing the option to access it.  According to the guide, I should be able to click the "Home" button on the remote and then I should see a "Live TV"option - but I do not see that. Choosing "Source" from settings doesn't give me any choices for antenna either.  Any help would be appreciated.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

When choosing sources do you see a source that says TV? 


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WWW-NJ
Asteroid
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SamsungCaleb, I do see a source that says "TV" but the icon for it is "TV+" - but that is just the Samsung content. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

On the remote press the menu>broadcasting>scan>air and it should find the channels for you once you do that you should be able to choose TV as the source


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WWW-NJ
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I was having no luck so I disconnected the antenna and hooked it up on another TV and it worked.  Thinking I may have orinally had it hooked up wrong on my Samsung wall-mounted Smart TV, I tried again with the location of the antenna in the sames spot (on the wall behind the TV) but still no luck.  I decided to bite the bullet and run the unsightly wired antenna over to a window and voila!  - it worked.  Started scanning and identifying channels with no problem.  So I am all set.  Thanks SamsungCaleb!

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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That's good to hear! And you are very welcome! 


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user8ylak4Ko18
Constellation
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LED and OLED TVs

How did you scan channels? 

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usergOFjxxrK3E
Asteroid
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LED and OLED TVs
Hello my broadcasting option is not enabled in the menu. I also only have TV+ under TV in the source options.
SamsungJam
Community Manager
Community Manager
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LED and OLED TVs

I would be more than happy to take a look at this.  Could you provide the model of your television?  


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usergOFjxxrK3E
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LED and OLED TVs
hi! i actually found another article that helped and we got it all figured out. thank you! i selected tv+ and broadcasting was enabled.