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08-11-2024 03:12 PM in
LED and OLED TVsI purchased a S90C about a month and a half ago. I had no problems. I have an antenna in my attic that picks up about 80 channels. Beautiful. Recently, I started having issues with sound while watching antenna shows (no problems streaming with Firestick). I replaced the HDMI cable. It seemed to solve the problem. About a week later, it started again - this time worse. Also, the picture seems to freeze as though I am streaming and it is buffering. What?! The picture is beautiful when it's not acting up. I thought it was an issue related to my connection to an AV receiver but it does the same thing when I shut off the receiver and use the TV speakers. I'm stumped. I have four other three other TV's connected to that antenna and they come in perfect. Help!!!
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08-17-2024 08:47 AM in
LED and OLED TVsHello! @hmedina79 Thank you so much for posting about this. I completely understand your concerns I'll be more than delighted to assist. Can you check the antenna connection to make sure it is securely connected? Can you try a different HDMI port or cable? Also, you want to make sure your software is up to date. Here's a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00062224/
Please let us know this helps
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