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Original topic:

Backlighting Not Adjusting Correctly

(Topic created: a week ago)
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Flyinghigh11
Constellation
Options
LED and OLED TVs
I started having an issue with my OLED TV. TV is only 7 month old. When watching TV, the screen dims regions of the screen causing dimmed regions to appear. It's not all the time though. Sometimes the tv looks perfect as usual. Other times, I get the dimmed regions. The regions vary as well. I tried reseting the picture settings, reseting the TV and unplugging. Any ideas what's causing the issue? You can see a normal picture vs dimmed picture in the attached photos

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Please call in at 1 (800) 726-7864 to get this looked at as soon as possible.

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2 Replies
Eckhatyl000
Constellation
Options
LED and OLED TVs

I’m having this happen too and a huge bright spot at the bottom of my screen which gets incredibly hot really fast. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Please call in at 1 (800) 726-7864 to get this looked at as soon as possible.