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HBO Max App will not install

(Topic created: 05-29-2025 06:45 PM)
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JossXL47
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Max App is not installing on Samsung TV 75 inch. Did Samsung and HBO had a fallout or something? 

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Samsung_Moderator
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Hi there, Thanks so much for asking about this. I can definitely understand wanting to get the Max app up and working on your TV. Do you receive any type of error messages when trying to download the app? It's possible it may still be a memory issue, even though you've deleted some apps. Are you able to check the available space on your TV as well as the required space for the Max app? Lastly, if you haven't already, I recommend updating and resetting your TV. I'm providing links below with steps on how to do each of these. Please let us know if this helps. 

1. Update:

https://www.samsung.com/us/support/answer/ANS10002051/

2. Reset: 

https://www.samsung.com/us/support/answer/ANS00077524/

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Robin621k
Honored Contributor
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How old is your TV?
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JossXL47
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5 years old
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LongHiker
Galactic Samsung Care Ambassador
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@JossXL47 Watched Max on my 75 in Samsung TV just a minute ago. Worked fine. 

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JossXL47
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It might be my TV then. I used to have max app on the TV but we uninstall it a couple of years ago. But now that we've re subscribed, the app will not install. 😞
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Robin621k
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It might not be supported any longer.

Your best bet is to get a streaming device.

I own the Google TV 4k Pro from ONN a Walmart brand. It is really snappy has a great remote and the biggest plus, it has a built in speaker which gives hands free access.
JossXL47
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My wife ordered the Amazon Fire Stick. So, we'll see if that works. If not, I'll try the ONN device. Thanks for your response
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Robin621k
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I hate Fire TV interface so busy. Google TV is much cleaner, more storage too. 32 GB.

Apps get updated regularly because they are from the Playstore.
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JossXL47
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🫡
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LongHiker
Galactic Samsung Care Ambassador
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@JossXL47 The app isn't installing (i.e. error during install), or you can't locate it to install, or ...? 

If you can't install it, have you checked to see if you have adequate free memory on your TV? 

And it is just MAX app. They dropped the HBO years ago, but have decided that it will be added again in the near future. But so far, it is just the MAX app. 

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