Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area where your product was manufactured: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
