Hello! Thank you for reaching out! I see how this can be a cause for concern with this occurring. I would recommend doing a picture test. And see if this occurs on all sources and apps. You can do a picture test by going to settings > support > device-care > self-diagnose> picture test. Also, if this does not occur while doing a picture test or during apps I would recommend trying a new HDMI cable. If none of this helps this is something that will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how this can be a cause for concern with this occurring. I would recommend doing a picture test. And see if this occurs on all sources and apps. You can do a picture test by going to settings > support > device-care > self-diagnose> picture test. Also, if this does not occur while doing a picture test or during apps I would recommend trying a new HDMI cable. If none of this helps this is something that will require service. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
