Original topic:

Pattern over picture

(Topic created: 07-07-2023 07:46 AM)
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Rico70
Constellation
Options
LED and OLED TVs

Pattern over picture. Looks like a knitted sweater pattern. I thought it was Xfinity but it happens with my Blu-ray as well

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be a cause for concern with this occurring. I would recommend doing a picture test. And see if this occurs on all sources and apps. You can do a picture test by going to settings > support > device-care > self-diagnose> picture test. Also, if this does not occur while doing a picture test or during apps I would recommend trying a new HDMI cable. If none of this helps this is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be a cause for concern with this occurring. I would recommend doing a picture test. And see if this occurs on all sources and apps. You can do a picture test by going to settings > support > device-care > self-diagnose> picture test. Also, if this does not occur while doing a picture test or during apps I would recommend trying a new HDMI cable. If none of this helps this is something that will require service. Depending on your warranty you will have a couple of options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

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