My TV failed only a couple of months after the warranty expired, after only about 10 months of actual use. Since then, I have spent hours in chat support repeating the same information, sending the same details, and going through the same troubleshooting steps over and over.
At one point, I was told they would fix it, only to end up in another Samsung chat where I was told they would not come out unless I paid. That made the whole experience even more frustrating. I keep getting pushed from one person to another, being told different things, and wasting more and more time without a real resolution.
I have had several ticket numbers, which only adds to the confusion and frustration. I provided the model number, serial number, pictures, and issue details multiple times. I asked for a goodwill exception because this seems like an early failure, not normal wear and tear. Instead of getting a clear answer and real help, I have been stuck in a cycle of repeated chats, repeated requests, and pressure to pay for out-of-warranty repair.
What makes this worse is not just the TV failing so soon. It is how exhausting and frustrating the support process has been. I have spent far too much time trying to get a straight answer, a real escalation, and fair treatment.
People should know that this has been my experience. I am genuinely very frustrated with how difficult Samsung has made this.
Hi there @Eric_using_ and welcome to our community! I totally understand how frustrating this has been; Please note, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to share with me your transaction number, as well as details of what is going on with the TV via a private message, and I’ll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hi there @Eric_using_ and welcome to our community! I totally understand how frustrating this has been; Please note, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to share with me your transaction number, as well as details of what is going on with the TV via a private message, and I’ll do my best to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I have hundreds of texts with chat going back to last year. Hours of sending pics and resetting the TV. Promised service, then more texts asking for money to look at the tv.
