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Original topic:

Pop up notification every 2 hours or so on my QN90B

(Topic created: 02-27-2025 09:25 AM)
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EsQueue
Cosmic Ray
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LED and OLED TVs

For the past 2 days, I've been getting an EXTREMELY annoying popup notification with small ding sound. This pops up about every 2 hours and disappears in 5 seconds. Impossible and just plain silly to not be able to read it. It does say something about thanks for being a customer and that smart hub collects data in some kind of way and that you can mess with settings in settings. I have never been able to read it as it leaves so fast. I just disconnected it from my network prior to posting this. Anyone knows what this is and most importantly, how to stop it? 

I only hope that disconnecting it from my network will stop these messages but only thing I can find under privacy settings want me to agree to a bunch of check marks. I clicked none of them as I do not agree with their TOS for something that I rarely use. This TV is strictly as a monitor and have no antenna connected. I could completely disable smart hub as I may just have by disconnecting the network connection. 

UPDATE EDIT: 
Taking the TV offline seemed to have fixed the issue but the loss of IP remote control via watch and home assistance is an annoying too. My plan is to Block the TV's mac address from any WAN (Wide Area Network) access via my router. I'll put it back on the network so that my home assistance setup still has access to it so I'll still have my remote control features but the TV and Samsung has no access to and can't make changes to my purchased and owned property.
The TV is used as a monitor like I said so a dumb tv will be fine if I can't get it to work how I mentioned. I'll update if anyone even cares about that route.

UPDATE 2: I have since reconnected my TV back to the network and instantly saw the warning again. I then blocked WAN access of the TV via my router but it is connected to my LAN only. 
I then disconnected my phone offline to test and still have access to my Home Assistant features to the TV online as that is via a encrypted DDNS running through my own micro PC setup along with every other former cloud device I own. All controlled by me. Now Samsung can't break what they can't connect to. 

121 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

@madatmyTV I haven't done anything and I haven't seen the pop up in the last couple  of days. I'm guessing that they fixed it. 

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Rdub76
Cosmic Ray
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LED and OLED TVs
Mine is fixed. A notifications icon popped up on my settings tab and I was able to turn off all notifications on my s95c. Haven't had a pop up in 2 days.
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user4V7jFy2oEb
Constellation
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LED and OLED TVs
Keep getting ty notifications on my samsung tvs every 2 hrs in corner of screen about privacy notice collecting information as to how im using my tv.
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GaryB82
Galactic Samsung Care Ambassador
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LED and OLED TVs

Yeah everyone with a Samsung TV is getting this notification on there TV’s they are working on resolving it.

 



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ButtaBean_420
Neutron Star
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LED and OLED TVs
I haven't seen nit one message pop-up on any of my Samsung tvs
GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

Strange everyone I know that has an Samsung TV's this message is popping up on it



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officialguy
Galaxy
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LED and OLED TVs
I've never seen that pop-up on my Samsung TV. Mine is less than a year old. Could it only be happening with older models?
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officialguy
Galaxy
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LED and OLED TVs
What is a "ty" notification, anyway?
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Stuntrider90
Cosmic Ray
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LED and OLED TVs
My Samsung TV is less than 4 months old and I've recently over the past week in the top right corner continue to get some notification, but it only appears for a few seconds which isn't enough time to read what its actually saying in my case. I've owned Samsung TVs for over 10yrs and never had this issue. Are there any updates on a resolution, or why Samsung is monitoring our TVs? A but creepy in my opinion.
userGXwBZnpRZE
Asteroid
Options
LED and OLED TVs

This notice keeps popping up on my TV screen.

"Thank you for being our valued customer. As a reminder, and as mentioned in the Smart Hub Privacy Notice (found in the TV setting), we may collect information about how you use this device and the services you use on it.)

 

How do I stop it from popping up.

Thank you