TV model is UN58RU7100FXZA. Upon TV startup my smart hub appears then disappears, when I select Input it flashes quickly without any apps. in live tv mode I have done the soft boot, hard boot, ran smart hub reset/diagnosis, doing the reset it will sit at 0% for few minutes then tv reboots and nothing is reset, retains all settings. I have even tried to do a factory reset from the hidden service menu, it reboots and still have all my setting, nothing changed, I have made sure to check software updates, I have all devices unattached from tv, any help?
Hi, Members_sqxpwRH, Thank you for letting us know that it's plugged in the wall and that wi-fi vs hotspot makes no difference.
At this point, we would recommend two options.
1) Reaching out to our Contact Center at 1-800-Samsung (1-800-726-7864) so the phone rep can remote into your TV. They'll need your model and serial number, and they can walk you through how to get to the Remote Management section of the settings.
We can also help with service, please feel free to send us a Private Message with the serial number, your first and last name, your best contact phone number, a good email address, and the address where the TV is at.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Hello @Members_sqxpwRH, and thank you for reaching out to the Community. I can understand how this issue with Smart Hub can be inconvenient and frustrating. I see that you have done the majority of the troubleshooting steps. However, I would check your network connection; a weak network connection can cause the Smart Hub to not load.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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That's very odd that it's not recognizing the factory reset nor the smart hub reset. Out of curiosity, is the TV plugged directly into the wall outlet or is it plugged into a surge protector? Have you attempted plugging the TV elsewhere to see if it would work properly there?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Yes plugged into wall. I have tried all tests n resets with no connection to wifi, I shutdown my home network, also tried alk test n resets while connected to my phones hotspot, still unable...
Hi, Members_sqxpwRH, Thank you for letting us know that it's plugged in the wall and that wi-fi vs hotspot makes no difference.
At this point, we would recommend two options.
1) Reaching out to our Contact Center at 1-800-Samsung (1-800-726-7864) so the phone rep can remote into your TV. They'll need your model and serial number, and they can walk you through how to get to the Remote Management section of the settings.
We can also help with service, please feel free to send us a Private Message with the serial number, your first and last name, your best contact phone number, a good email address, and the address where the TV is at.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
