JUMP TO SOLUTION Solved

Original topic:

QE50Q60BAU Screen Power Issue

(Topic created: Monday)
108 Views
GB1977
Constellation
Options
LED and OLED TVs

Hello

My Samsung QE50Q60BAU screen all of a sudden turned black and then turns on and off with the power light flickering on and off from grey screen to black.  The TV is 21 months old. 

I have tried turning off, unplugging all canmes, moving plug points, removing batteries from control.  The same issue happens.

Can someone please diagnose the issue and advise if it can be fixed.  

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html