Qn65s95faf One connect box

[obfpd172]

I have a Qn65s95faf tv that the cable box took a serious surge and took out the HDMI ports on the one connect box. The wifi and streaming still work fine. The tv even took an update, however the handshake on all the HDMI's do not  happen. The current once connect is a model soc5002c BN68-07104D-00  and a separate label BN96-56793a. I am having a difficult time finding this exact box but have located a soc5002f BN68-07104D-00. It lists as the same model tv are they compatible ?

[JBTechfanatic]

Here is the official Samsung parts website https://samsungpartsusa.com/collections/television-parts

[obfpd172]

Thanks for the link I looked at that earlier but didn't see any info on compatability

[Samsung_Moderator · Accepted solution]

Hi obfpd172! Welcome to the Community. We understand your concern to replace your One Connect Box due to a power surge from your cable box knocking out the HDMI ports on the one connect, and we want to help with that.

With this issue, we would recommend reaching out to a service provider as this part would require a service to correct.

Please feel free to reach out to Customer Support at 1-800-Samsung (1-800-726-7864), Online at https://www.samsung.com/us/support/service/, or sending a private message to any moderator.
Please have this information handy when reaching out: Model Number, Serial Number, First and Last Name, Best Contact phone number, Address where the unit is located, and Email address.