Original topic:

Redo Bixby Onboarding Process

(Topic created: yesterday)
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DiegoRamat3
Astronaut
Options
LED and OLED TVs

I recently signed myself out of my Samsung Account on all devices, including my Samsung S90D OLED TV. Ever since I have been unable to use Bixby on my TV and whenever I try to even go into the settings I get an error message saying "The device was unlinked from Bixby. To use Bixby again, start the onboarding process." 

I'm not even sure what that means (I'm very sorry, I am so clueless when it comes to technology and stuff exactly like this), much less how to go about starting the "onboarding process." Is that like an entire factory reset? It seems whenever I try to go to a setting to attempt this, it gives me that error message and doesn't allow me to do so.

ANY assistance would be massively appreciated!!!

3 Replies
kimberleigh
Comet
Options
LED and OLED TVs
The process you went thru to activate Bixby on your tv originally, you need to do that same process again. After that, you should be good
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hey there @DiegoRamat3@kimberleigh hit the nail on the head.  Once you go through the Bixby process again, you'll be as right as rain. 

 

https://www.samsung.com/us/support/answer/ANS00088583/

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DiegoRamat3
Astronaut
Options
LED and OLED TVs

Thank you very much! I know I needed to go through the process again but nothing would let me start that onboarding process - I'd just get that error message. 

 

I ended up figuring it out when I tried to press the voice/mic button on the remote to ask Bixby to do something. There was literally a "reset link" Hutton or something along those lines. Simply selecting that option set everything back up,good as new.

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