Original topic:

Samsung TV Plus - missing channels on my 2016 UHD UN55KU629

(Topic created: 4 weeks ago)
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cencinim
Constellation
Options
LED and OLED TVs

Hi, I've been trying to watch TV Plus on my older 2016 TV, and in particular channel 1907 (Bondi Rescue), after I watched it at a friend's house (he has a more modern Samsung TV).
Unfortunately that channel is not on the list of the available ones on my TV. 
Firmware is ver. 1260 and it won't upgrade further (most current version).
I wonder how can I update the TV Plus app itself, however it doesn't appear on the app menu.
Should I change zip code maybe?

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3 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, thanks so much for asking about this. Have you checked to see if the channel was removed from your list accidentally? To do this, press Home on your TV remote, navigate to TV Plus, hover over the app, select Channel List, then select Edit Channels. You should see a full list of channels to add or remove from your channel list. Please let us know if this helps. 

cencinim
Constellation
Options
LED and OLED TVs

Unfortunately it doesn't show the missing channels.
Also, it looks like only 311 channels are available.

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

You can try changing your zip code to see if this will make the channel available, as the channels you are provided are region/zip code-based. Also, please note that this channel can also be missing because of the age of the TV. And some channels may not show because of this