Samsung TV or Remote Not Working After Factory Reset

[Dcpatel]

Subject: Samsung TV or  Remote Not Working After Factory Reset

Hello Sir/Madam,
I have a Samsung Smart TV (Model: UA32TE40FAKXXL). I recently performed a factory reset on my TV. After that, the TV is stuck on the "Welcome - Select your language" screen.
The main issue is that the remote control is not working at all, so I am unable to proceed with the setup. Because of this, I cannot connect WiFi or complete the installation process.
I have already tried:
• Changing remote batteries
• Restarting the TV
• Trying to pair the remote
• Bluetooth mouse to try

 

[Samsung_Moderator · Accepted solution]

Hello, Dcpatel,
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/