Hopefully this doesn't get deleted, the other forums had no solutions.
Samsung Au8000 every so often will stop letting me adjust volume up and down. I have to unplug the TV and then it works again. This is the second TV this is happening to, the first was a 55in, this is a 65in.
Obviously the problem lies within the tv and a real solution other than a factory reset that obviously doesn't work would be so so helpful. No soundboard, stock Samsung remote.
Hello, jessixmarie. Welcome to the Samsung Community. Have you tried a factory reset of the remote to see if the problem lies there? Here are some steps to help with that.
Remote Reset Method 1: Button Combo
Make sure your TV is turned on and the remote is nearby.
On your remote, find the Return button (usually a curved arrow) and the Multi-View button (often a square icon).
Press and hold both buttons at the same time.
Watch the top of the remote — if you see a red light start flashing, go ahead and release the buttons. That means the remote has been reset.
If that doesn’t do the trick, here’s another method:
Remote Reset Method 2: Battery Discharge
Take the batteries out of the remote.
Press and hold the Power button for about 8 seconds to drain any leftover power.
Put the batteries back in and try using the remote again.
Quick IR Signal Test
To check if the remote is sending a signal:
Point it at your phone’s camera (or any digital camera).
Press the Power button.
If you see a colored light on the camera screen, the remote is working — which means the issue might be with the TV’s sensor.
