Original topic:

Stuck on Step 3

(Topic created: 3 weeks ago)
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mrsme
Constellation
Options
LED and OLED TVs
Tried doing a reset on the Samsung TV and i am now stuck on step 3 and the screen is completely frozen. 
I have tried to reboot the tv gone through samsung support and nothing. 
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I would recommend trying the information in the YouTube video below.

https://www.youtube.com/watch?v=C3Fi7glcMNo.

 

You can  also attmept to actory reset it again if possible by the following.

  1. Open Settings, and then select General.

  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.

  3. To complete the reset, select OK. Your TV will restart automatically.

  4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self DiagnosisReset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

 

If this doesnt help then I would recommend calling direclty in at 1-800-726-7864 to get furthur support on this.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I would recommend trying the information in the YouTube video below.

https://www.youtube.com/watch?v=C3Fi7glcMNo.

 

You can  also attmept to actory reset it again if possible by the following.

  1. Open Settings, and then select General.

  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.

  3. To complete the reset, select OK. Your TV will restart automatically.

  4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self DiagnosisReset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

 

If this doesnt help then I would recommend calling direclty in at 1-800-726-7864 to get furthur support on this.