I have a problem with my Samsung UN55CU7000... And I was told that buying a new TV would be about same price as a repair through Samsung, So I was just trying to buy a new TV through the Samsung app but... They wanted me to buy another "qualifying" product first so they could apply the available discounts for the TV...$100.00, and/or 1.29%๐ฎ what? I don't think so ๐๐๐๐ฅ๐ฅ๐ฅ
My TV turned on and off all by itself with black and blue screen ๐ฎ I had to unplug it because it was driving me insane ๐ฅ so it is still mounted on the wall, doesn't work, and don't know what to do with it ๐ฅ๐๐ฎ... ๐ I'll just buy a new one probably at Best Buy or something???!!! ๐
Definitely open for suggestions because I tried all of their suggestions and nothing worked.
Hi sansfedup, Welcome to the Samsung Community! We can't help but notice that this situation has been bothering you. We are willing to provide you with a resolution, so you can continue enjoying watching your favorite shows. Furthermore, we would need some more information to further diagnose this situation, what troubleshooting steps have you already taken ? Below are troubleshooting steps to attempt if you already haven't done so.
1. Try unplugging the TV from the wall outlet for at least 30 seconds
2. Check the HDMI Connections: Disconnect and reconnect the HDMI cables. Try different HDMI ports or replace the cable
3. Remove External Devices: Disconnect external devices (cable boxes, consoles) to isolate the issue.
4. Factory Reset: Go into your settings and perform a reset (if the menu is accessible)
If this issue still persist after attempting the troubleshooting steps, please reach back out to us via private message, so we can look into this further. If you are having issues with purchasing a new TV on Samsung.com, please reach out to our E-Commerce team, and they will be able to assist you further (provided below).
