The kids bought Mom a new TV for her birthday last year. They picked a Samsung on price and assumed reputation. Mom just celebrated another birthday and the TV died a week later. Research and contact with Samsung support tells me it is better to trash this one and buy new from another brand.
Thank you for reaching out to the Samsung Community regarding your TV. We’re sorry to hear that it has “died,” as you mentioned, and we’d like to gather a few more details to better understand what may be happening.
We understand that you’ve already spoken with our phone support team; however, to determine the best next steps, we’ll need a bit more information. Could you please clarify how the TV is failing (for example, is it not powering on at all, displaying an error message, or experiencing another issue)? Additionally, what troubleshooting steps have you already tried?
We’d also like to confirm whether the TV was connected directly to a wall outlet or to an extension cord or surge protector.
If you’d like us to look into this further with you, please send us a private message with the full model code and serial number. You can do this by selecting any moderator and clicking on the chat option.
Yeah we have an older Samsung unit that has served us well for years. Several of our friends say the same thing. Thats why I’m so very disappointed. I found in my research, speaking to TV repair shops, that the recent offerings by Samsung, particularly in the lower price range, are not the same as before. And the cost to fix this one is probably more than it is worth. I have never needed an extended warranty buying quality products before so this is a giant red flag regarding this brand.
Thank you for reaching out to the Samsung Community regarding your TV. We’re sorry to hear that it has “died,” as you mentioned, and we’d like to gather a few more details to better understand what may be happening.
We understand that you’ve already spoken with our phone support team; however, to determine the best next steps, we’ll need a bit more information. Could you please clarify how the TV is failing (for example, is it not powering on at all, displaying an error message, or experiencing another issue)? Additionally, what troubleshooting steps have you already tried?
We’d also like to confirm whether the TV was connected directly to a wall outlet or to an extension cord or surge protector.
If you’d like us to look into this further with you, please send us a private message with the full model code and serial number. You can do this by selecting any moderator and clicking on the chat option.
Yes Sterno1, we have received your message. Please continue to proceed with assistance review via our direct private messages.
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