JUMP TO SOLUTION Solved

Original topic:

UN55MU6490F cannot control it

(Topic created: 4 weeks ago)
137 Views
erk2772
Astronaut
Options
LED and OLED TVs

I have a Samsung TV model UN55MU6490F and cannot use the remote to go to setting or to choose TV or internet.  Have reset it to original twice.  It works for awhile then it starts same problem.  When I choose settings it jumps the the Samsung plus or Antenna 3 and I cannot use the source button or on/off button without disconnecting TV from outlet.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! Since you have reset the remote already I would recommend purchasing a new remote from samsungparts.com. While you wait on a new remote you can use your phone to control the TV by using the SmartThings app. You can use the following link to help get that set up: https://www.samsung.com/us/support/answer/ANS00083002/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! Since you have reset the remote already I would recommend purchasing a new remote from samsungparts.com. While you wait on a new remote you can use your phone to control the TV by using the SmartThings app. You can use the following link to help get that set up: https://www.samsung.com/us/support/answer/ANS00083002/