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new tv switching inputs out of nowhere

(Topic created: Tuesday)
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userpEGshllzjT
Constellation
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LED and OLED TVs

my Samsung tv switches between inputs for no reason, you can't imagine how annoying it is, Samsung techs couldn't help, they tried everything to no avail. I'm so afraid of it happening on a new one. Any thoughts ?   Rick

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! Have you attempted a factory reset on the TV? If the issue is still occuring, then this will be something that will require service.  Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! Have you attempted a factory reset on the TV? If the issue is still occuring, then this will be something that will require service.  Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/