My (very pregnant) wife and I came home last night to discover our TV emitting a bad smell like rotting fruit and no longer worked. It seems to have suffered some sort of electrical fault. The TV is a UN85AU8000FXZA, 2021 model, purchased in 2022 from Amazon. Is it repairable? Seems wild that a TV can fail like this 2 years after purchase.
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or X (Twitter) Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
