Samsung washer not filling

[Mkick6]

Samsung washer model: 

WA50R5400AV/US

it’s not pushing water, I’ve confirmed the water flow is good, could be a control panel issue? The filters are clear and water is flowing off the machine. What can I do? It worked once after trying 5 times and hasn’t worked again

[Mkick6]

It started flowing again but it makes me nervous idk what made it start moving

[SamsungDarius]

Hello Mkick6, thank you for reaching out to the Samsung Community. We understand how frustrating it can be when your appliance isn't performing consistently, especially after you've already verified the water supply and filters.

Before seeking service, we recommend performing a power reset by unplugging the unit for 60 seconds and then plugging it back in to refresh the control board. Another possibility is that the washer is not leveled correctly. You can also find additional diagnostic steps in our official guide here: [http://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-wa... ]

If the issue persists after following those steps, please send us a private message here with your full model code and serial number so we can look into further service options for you.