Cannot turn off Call Forwarding - Samsung S10e

[Members_LwlLmYl]

I cannot turn off Call Forwarding on my S10e.  For example:  In Forward when busy, clicking Turn Off results in a box that pops up, saying: Failed to read data.  Check your SIM card or network connection, then try again.  I get the same message for Forward when unreachable and Forward when unanswered.  Note: Always Forward is turned off, but has a number that cannot be erased.

[LongHiker]

You need to check with your carrier. They ultimately control those settings.

[Members_LwlLmYl]

Then I cannot see why the Turn Off option is offered on the phone itself if the user cannot control the settings.

[LongHiker]

@Members_LwlLmYl Your carrier would need to resolve why you are getting the error messages. It's possible that you are getting the error because you don't have permission. 

Off may be the state of the setting so it always succeeds. 

[meself]

The number shown next to call forwarding is most likely your carriers voicemail i.e those calls get forwarded to voicemail

[Members_LwlLmYl · Accepted solution]

Thank you everyone for your input.  AT&T was able to disable Call Forwarding.

[Jay2Jay]

I do not have supplement service as a option on my flip 7 samsung

[LongHiker]

@Jay2Jay Your carrier is blocking that menu. You will need to contact your carrier directly to modify the items normally found in that menu.