11-25-2017 08:12 PM
Okay! A few days ago, update the firmware of my ssd 960 Pro 1TB to version 3B6QCXP7 (using Magician 5.1) its a crap !!! The performance is worse than before, and many times Windows 10 freezes for a few seconds and then continues to work. I tried everything, unplug the disk from the laptop (Alienware 17r4), clean the CMOS, also delete the partitions and reinstalled everything again. Follow the same problem. How do I get back to the previous FW 2B6QCXP7? I download the file "Samsung_SSD_960_PRO_2B6QCXP7.iso" from the Samsung page, then I create the pendrive with the .iso file following the instructions, but when I boot with the pendrive, the program tells me something like "there is no device to update" . What should I do!!!
11-25-2017 08:56 AM - edited 11-25-2017 08:59 AM
Updated firmware last night and it has created an issue for me. Under old firmware, 960 worked flawlessly. Once updated to new firmware, system hangs up for about 10 minutes after log on to Windows 10 Pro (fall creators edition). Then all is good for about 10 minutes and it hangs again. This repeats itself several times.
I brought up task manager and the hang happens when HD usage climbs to 100%. I can create this issue by running disc check. Immediately runs up to 100% and everything stops for about 5 minutes. Then HD usage drops and disc check completes itself. Very frustrating. No way to roll back to previous firmware.
Magician reports all is good. When the system is running, benchmarks are good. No data loss. Will boot just fine. The issue is the hang which prevents system usage for about 5 to 10 minutes. This happen repeatedly but longer and longer between hangs. System start up is the worst for hangs.
I sent an email to tech support. No reply yet.
Dell XPS 15 (9550) (4K touch screen monitor). 32 GB memory.
Be careful with this new firmware.
11-26-2017 04:27 AM
I have the same issue after updating a new 3B6QCXP7 firmware. The drive randomly freezes for 1-2 minutes. After it stop freezing, Windows logs 'Event ID 129' with 'secnvm.sys' as a source of event. It indicates that the drive stops working and Windows issues a reset command.
11-26-2017 07:55 AM
Go here: Samsung Support
They prefer you "chat" with a support rep. I didn't have time for that so I sent an email.
11-27-2017 06:57 AM
How to remove "Samsung NVMe Drivers 2.3" and re-add MS driver ?
if i remove it with reboot, my laptop can't find the bootable device.
can i do this without formatting ?
i hope samsung will update the windows driver or/and the ssd firmware in few days...