04-24-2017 04:47 PM - edited 04-24-2017 04:49 PM
well now mine is working as well !!!! no updates, no uninstall or reinstall, i just closed the program and started it again and it worked fine which is something i already tried doing before without much success.
04-24-2017 08:12 PM - edited 04-24-2017 08:21 PM
Yup. I refreshed the software on all of my computers, and every one now works appropriately. No changes.
Very strange. I wonder if this will happen again and why it happened in the first place.
04-24-2017 09:00 PM - edited 04-24-2017 09:01 PM
I feel like it had something to do with the date. If I manually change the time on my PC so that it's off, Magician gives that same error. I had that happen before after a fresh install of Windows 10. The time zone was wrong and Magician wouldn't work.
04-25-2017 08:24 AM
Please try the following (start from first one and if it doesn't work, try the next one in the list):
Please let me know here or via PM if you are still experiencing the issue after trying these steps.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
04-25-2017 11:30 AM - edited 04-25-2017 11:32 AM
SamsungDave i did all ways as you said already! even i had fresh install for win10 Creators, it's just stopped working but i prefer not to waste my time then installed simply 4.9.7 and when asked for new version i said no!
04-25-2017 11:35 AM
04-25-2017 12:27 PM
I emailed Samsung support for SSD and here was the issue:
"It may have been a verification issue with our serves identifying the drives. Some users have reported the same issue with a 'Refresh' being the solution. We have contacted our Software Support regarding this."
So if issue happens again, problem is likely their verification server is down. Just keep refreshing until it's back up.
i imagine 4.9.7 doesn't use a verification server and that they implemented that in version 5 to thwart non genuine drives. Thanks for everyone's help!