Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

SOLVED
Astronaut

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

I was experiencing the exact same issue. Close Samsung Magician from the Nofication Area, then reopen with a stable internet connection. Rapid Mode now shows as supported on my Samsung Magician version 5.1.

Asteroid

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Is the server STILL down? I cannot get my two very valid drives to be marked as supported. This 5.0 really is crappy and useless. I have tried refreshing and even turning off my firewall. My drives are plugged directly to the motherboard and where fine pre 5.0. 

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello userIp3fp7sNZT,

Please update to Magician 5.1: www.samsung.com/samsungssd 

See if that makes a difference.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Your support site is just as bugged as your magician software: This site can’t be reached

org.downloadcenter.samsung.com took too long to respond.

ERR_CONNECTION_TIMED_OUT
 
Please provide a direct link to the download for Magician 5.1
Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello userIp3fp7sNZT,

You can download all our software at http://www.samsung.com/semiconductor/minisite/ssd/download/tools.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Actually I cannot. I have tried multiple times this morning and all I get is:

 

This site can’t be reached

org.downloadcenter.samsung.com took too long to respond.

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello userIp3fp7sNZT,

I think the issue might be on your end as I tried downloading several things from the site and they all download just fine, including Magician.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

What country are you in? I have tried this in three different browers, IE, Chrome and FF and the download site is just not responding at all. 

 

http://org.downloadcenter.samsung.com/ does not respond and I cannot even ping org.downloadcenter.samsung.com. How could the problem be at my end?

 

Nebula

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

Hello userIp3fp7sNZT,

I'm in the US. 

I just tried downloading Magician again and it dl'd just fine:

download page.PNGdownload.PNG

 

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: Samsung 850 EVO "This Drive is Not Supported" with Magician 5?

[ Edited ]

My friend could download it no problem and he has the same internet provider. He sent me the file, but I already HAVE 5.1 installed so I reinstalled it anyway. I think the problem is somehow network related as everything I read here is about it having to connect to validate your drives. I did a traceroute and that shows a clear network problem:

 

Tracing route to 112.106.5.11 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 9 ms 20 ms 17 ms cpe-70-121-64-1.austin.res.rr.com [70.121.64.1]
3 387 ms 37 ms 32 ms tge0-0-4.cdpktx1002h.texas.rr.com [66.68.1.189]
4 15 ms 12 ms 12 ms agg23.ausxtxir02r.texas.rr.com [24.175.42.118]
5 21 ms 23 ms 31 ms agg22.hstqtxl301r.texas.rr.com [24.175.41.48]
6 22 ms 23 ms 23 ms ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
7 * * 21 ms xe-8-3-0.bar2.Houston1.Level3.net [4.59.126.33]
8 * * * Request timed out.
9 55 ms 55 ms 54 ms SAMSUNG-SDS.ear1.LosAngeles1.Level3.net [4.30.195.102]
10 180 ms 189 ms 181 ms u113.ppp66.samsung.co.kr [157.197.66.113]
11 186 ms 191 ms 184 ms u189.ppp80.samsung.co.kr [157.197.80.189]
12 186 ms 193 ms 182 ms u254.ppp80.samsung.co.kr [157.197.80.254]
13 184 ms 185 ms 188 ms u182.ppp83.samsung.co.kr [157.197.83.182]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

 

My friend who could download the file had the same trace route (minus the first two hops). I don't understand how he could download but I could not but I am betting the answer explains why the Magician cannot contact it's server to get my drive info. It SHOULD be showing an error message if that lookup fails however as I know my drives are valid.