Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manager

SOLVED
Asteroid

Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manager

I have connected a new 860 EVO SSD in two different computers running Windows 10 and I get the same behavior on both of them. The SSD shows up in the BIOS and in the Device manager under disk drives but it's not visible at all under Disk Management which means I can't format it, assign a drive letter or do anything.
Running list disk in diskpart also does not show the drive.

I have run the Windows Memory Diagnostics app. No help. Tried different SATA ports. Samsung Magician can't see it.

I am not sure if this means the ssd is faulty or not. Any ideas on how to troubleshoot this further?

1 ACCEPTED SOLUTION

Accepted Solutions
Asteroid
Solution
Accepted by topic author user1oCfqyrEAg
‎10-24-2018 10:42 PM

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

It seems there's a bug where Windows 10 doesn't recognize the SSD if it's not formatted. I used a third party tool formater and then it showed up in Disk Management.

6 REPLIES
Constellation

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

[ Edited ]

I bought today one Samsung SSD 860 PRO and one 860 EVO connected with and SATA to USB cable and both are recognise as ASMT 2105 USB Device in Windows Device Manager.
Samsung Magician 5.2.1 is telling me that there are
 not supported.
Windows for Business 1809 version 10.0.17763.55

If someone could help?

Asteroid
Solution
Accepted by topic author user1oCfqyrEAg
‎10-24-2018 10:42 PM

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

It seems there's a bug where Windows 10 doesn't recognize the SSD if it's not formatted. I used a third party tool formater and then it showed up in Disk Management.

Constellation

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

I found out that you need to copy your HDD to your new SSD with Samsung Data Migration tool.
https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
and after you have a full functional drive

Asteroid

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

If you can see the ssd in the Device manager, you can try to update the driver to see if the issue can be resolved.

Right-click on the disk and select "Update Driver Software" from context menu.

Select Search automatically for updated driver software.

In addition to, you can directly right-click on the ssd in Device Manager and select Uninstall, then restart PC and Windows will automatically update and reinstall the driver of the disk.

If this method does not work, either, you need to check whether there are some bad sectors on the ssd. If there are, you need to repair bad sectors.

Asteroid

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

I tried those and none of them replied. It's not a hard drive to fix bad sectors and I can't fix bad sectors if I can't see the drive in the first place!!

See my accepted solution. I already found a solution.

Constellation

Re: Windows 10 Disk management can't see the 860 EVO SSD but it's visible in BIOS and device manage

[ Edited ]

I had this same problem. Magician says it's unsupported, even though it can "see" it on the dropdown at the top.

 

However I did clone my disk onto it using Acronis 2019 True Image and it installed and worked fine in my Windows 10 box. I initially tried Acronis 2016, which I already had, but that didn't work because of an "Unsupported Authentication" error. However once I upgraded to Acronis 2019 I was able to clone the drive just fine, and it has been working great since then.