Can’t Add my Samsung TV to SmartThings App.
Here's How to fix it.
SmartThings app makes it easy to control your Samsung TV and other connected devices from one place. However, there are times when SmartThings may fail to add your Samsung TV during setup or stop midway through the process. If your Samsung TV won’t connect to the SmartThings app, following the troubleshooting steps below to resolve it.
Software Updates
Outdated Software is one of the most common reasons the SmartThings app fails to add a Samsung TV. Make sure all devices are fully up to date.
- How to Update TV: https://www.samsung.com/us/support/answer/ANS10002051/
- How to Update a Mobile App: https://www.samsung.com/us/support/answer/ANS10002628/
- How to Update a Phone: https://www.samsung.com/us/support/answer/ANS10002027/
Restart Both Devices
Both devices sometimes need a quick refresh so that they can see and connect easier, it’s always good to start fresh by powering both devices down and restarting below you can find tips on how to restart your devices.
Restart Your Phone
There are several ways to restart a Samsung phone. Follow the steps in this guide if needed: https://www.samsung.com/us/support/answer/ANS10001374/
Restart Your Television (Power Refresh)
Instead of turning the TV off with the remote, unplug it from the wall.
Leave it unplugged for 30-60 seconds, then plug it back in and power it on.
This helps fully refresh the TV’s Network connections.
Check the wireless network status
To add a Samsung TV to the SmartThings App:
- Both the Phone & TV must be on the same Wi-Fi Network
- Both devices must be signed into the same Samsung Account
- If using a dual-band router, connect both devices to the 2.4 GHz network for better compatibility.
Mobile Device Help:
Having issues connecting, please refer to this article: https://www.samsung.com/us/support/troubleshoot/TSG10002018/
TV Network Help:
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If you have trouble connecting your television, please refer to this article: https://www.samsung.com/us/support/troubleshoot/TSG10002209/
Remove and re-add the TV in Smart Things
If the TV appears offline or partially added and doesn’t connect:
- Remove the TV from y our SmartThings device list.
- Re-add it by following the steps in SmartThings 101: How to connect a Samsung TV to the SmartThings App.
This often resolves stalled or incomplete pairings.
Make Sure Bluetooth is Enabled on Your Phone.
Bluetooth helps your phone discover nearby devices during setup. Make sure that it is enabled by performing the following steps:
- Go To Settings
- Tap on Connections
- Select Bluetooth
- Toggle it ON if in off Position.
- Can toggle OFF & Back on as well to refresh the Bluetooth connection.
Confirm Samsung Account Login
Both the phone and TV must be signed into the same Samsung Account.
If you’re having trouble signing in, check this guide: https://www.samsung.com/us/support/troubleshoot/TSG10001565/
Clear the SmartThings App cache
If the SmartThings app is slow, not loading, or behaving unexpectedly, clearing th e app cache can help.
Follow the steps here: https://www.samsung.com/us/support/answer/ANS10001372/
Still Having trouble?
If you’ve tried all the steps above and your Samsung TV still won’t connect to the SmartThings app, visit the Get Help section of our Community, and let us know you’re having trouble. Feel free to reference this guide in your response as well. The more details provided the easier it is for the community to assist!
Our community members are happy to help you troubleshoot further so you can enjoy everything SmartThings has to offer.
