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BRACKET WALL missing from monitor box

(Topic created: 09-02-2021 02:03 PM)
userA9OijYSvjc
Astronaut
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Monitors and Memory

Hello,

I've been using my LC24FG70QUXEN for a couple of years now and i decided to mount it to a monitor arm. When i removed the plastic backplate i saw that it was not a VESA pattern while the product specifications say it should be. After consulting the manual i was informed that i need another part for this, the " BRACKET WALL" . I have looked inside the box but it is not there. Is it possible to get this part via Samsung? I have found it online but I would prefer to buy it directly from Samsung.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link https://www.samsung.com/nl/support, or you can reach out to the Samsung Netherlands Community here https://eu.community.samsung.com/?category.id=nl.


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SamsungLou
Samsung Moderator
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Monitors and Memory

Good afternoon. I am unable to locate this model number. Was the monitor purchased in the US?


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userA9OijYSvjc
Astronaut
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Monitors and Memory

No it was bought in the Netherlands (where i live btw). I am sorry i should have started with that.  

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link https://www.samsung.com/nl/support, or you can reach out to the Samsung Netherlands Community here https://eu.community.samsung.com/?category.id=nl.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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