Original topic:

Black dot on screen

(Topic created: 09-16-2021 05:59 AM)
user7xYVlACFRG
Constellation
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Monitors and Memory

Hello, my monitor started showing this black circle on pixels. I think the pixels aren't dead because there are colours showing under the black circle. Is there any way to fix this? It even shows when the monitor is unplugged from the computer.

 

I already tried :

Restarting my computer

Trying a different HDMI cable

Turning the monitor on and off

Reinstalling gpu drivers

 

Any suggestions and help will be much appreciated

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1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Hello, I understand the concern with the black dot on the screen and would recommend having the device serviced by a technician due to the troubleshooting steps mentioned above that you've taken have not resolved the issue. If you're within the one-year warranty, you can Private message me here PM Link with your full model and serial number to have a service setup or explore service options and If you're out of warranty, you can use this link provided here Service to find a service center in your area. 

 


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