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Original topic:

C32HG70 Pixels flickering on dark black screen only

(Topic created on: 11/11/20 8:40 PM)
user1mLZS9D3bI
Astronaut
Options
Monitors and Memory

Hello everyone,

I am having issues with my brand new monitor. 
Yesterday when I took it out of the box, all was working well. I plugged it into my MacBook and Xbox one with no issues. Today I am realizing that on the dark black screens I have flashing pixels. I unplugged the device and removed all devices connected. Even on the "source" function to chose the device, I have the same flashing pixels. The pixels are scattered, so it is not the same pixel over and over.

 

any tips would be greatly appreciated!

thank you!

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Solution
SamsungLarry
Community Manager
Community Manager
Options
Monitors and Memory

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110725/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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2 Replies
Solution
SamsungLarry
Community Manager
Community Manager
Options
Monitors and Memory

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110725/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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Demicoctrin
Constellation
Options
Monitors and Memory

I have the exact same issue. I have ignored it for the last month or so but now horzontal lines will show randomly... Did you ever find a solution?

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